RT-Attach-Message: yes
{$Transaction->CreatedAsString}: Request {$Ticket->id} was acted upon. Transaction: {$Transaction->Description} Queue: {$Ticket->QueueObj->Name} Subject: {$Transaction->Subject || $Ticket->Subject || "(No subject given)"} Owner: {$Ticket->OwnerObj->Name} Status: {$Ticket->Status} Ticket <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} > Priority: {$Ticket->InitialPriority} {$Transaction->Content()} Those are the first ten lines of my Transaction template. What is odd is that it was working at one point, but now it has stopped. I didn't notice when it stopped. i am using the following options in the Scrip: Description: Owner Change Condition: On Transaction Action: Notify Owner Template: Global template: Transaction Stage: Transaction Create Thanks for any help you can provide. -Jeff -Jeff Quoting Kenneth Crocker <[EMAIL PROTECTED]>: > Jeffrey, > > > Please list the first 10 lines of your template. > > > Kenn > LBNL > > On 3/27/2008 2:19 PM, Jeffrey J.D. Lee wrote: > > Tried to add a line to the beginning of the template and it still doesn't > > trigger the sending of e-mail. It used to work, but for some reason it > doesn't > > work anymore. Any suggestions? > > > > -Jeff > > > > Quoting Gene LeDuc <[EMAIL PROTECTED]>: > > > >> Hi Jeff, > >> > >> If you haven't disabled global scrip #2 ("On Owner Change Notify Owner > with > >> template Transaction") then it should work out of the box. > >> > >> If you've changed the template, the biggest gotcha is usually not leaving > >> the first line of the template blank. The blank line lets the mailer know > >> where the headers end and the message body begins. No blank line means no > >> message body (and some pretty funky headers). > >> > >> Regards, > >> Gene > >> > >> At 11:46 AM 3/27/2008, Jeffrey J.D. Lee wrote: > >>> I cannot seem to have the scrips in RT send an e-mail to the new owner I > >>> assign > >>> a ticket to. It seems like it should be pretty straight forward but.... > no > >>> cigar. Any suggestions? > >>> > >>> -Jeff > >>> > >>> > >>> > >>> _______________________________________________ > >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >>> > >>> Community help: http://wiki.bestpractical.com > >>> Commercial support: [EMAIL PROTECTED] > >>> > >>> > >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >>> Buy a copy at http://rtbook.bestpractical.com > >> > >> -- > >> Gene LeDuc, GSEC > >> Security Analyst > >> San Diego State University > >> > > > > > > > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com