Have you had any further input on this? I am experiencing the same thing in IE. Do you have a workaround?
Thanks, Laura Mathew Snyder-3 wrote: > > Anyone have any input on this? > > Keep up with me and what I'm up to: http://theillien.blogspot.com > > > Mathew Snyder wrote: >> Chet Burgess wrote: >>> Greetings, >>> I had a user report a problem with categories in custom fields recently >>> that I have been unable to solve. I have looked through the wiki, the >>> bugs listed in rt, and the mailing lists and I have been unable to find >>> a solution to my problem. >>> >>> We have several custom fields that have been created as a type of >>> "Select one value", with a validation of "Mandatory". The problem is >>> that when a user creates a ticket, or updates an existing ticket, the >>> category that is associated with the name is not saved. As an example if >>> you created a custom filed with 2 values, each with a different name and >>> category, only the name is saved with the ticket. The category field >>> will be left as "-". >>> >>> This is causing a problem as some times we have the same name in >>> different categories (we have the same components within different >>> products and we use the custom fields to indicate which component and >>> product the ticket is for). >>> >>> I have been able to reproduce on both RT 3.6.1 which we run in >>> production and on RT 3.6.4 which we run in test. I have noticed that >>> when creating a new ticket in RT 3.6.4 with a custom field of this type >>> the following error is being logged. >>> >>> Jul 18 15:25:32 hostname RT: Use of uninitialized value in string eq at >>> /usr/local/rt/lib/RT/Record.pm line 1686. >>> (/usr/local/rt/lib/RT/Record.pm:1686) >>> >>> When updating an existing ticket the name value gets updated, but the >>> category does not get set and remains as just "-". The following message >>> appears in the "Results" section at the top of the page after clicking >>> "Save Changes" in both RT 3.6.1 and RT 3.6.4. >>> >>> User asked for an unknown update type for custom field >>> ChetTestSelectSingleValue for RT::Ticket object #6 >>> >>> As mentioned I have seen this problem in both RT 3.6.1 and RT 3.6.4. We >>> are running on RHEL 3 Update 8 with apache 1.3.31, Perl 5.8.4, mod_perl >>> 1.29, and mysql 4.0.18. >>> >>> Has anyone seen this before and/or know if there is something else I >>> need to do to enable this functionality? >>> >>> >> >> Did you ever get any input on this? I actually just ran into the same >> issue >> verified using both IE and Firefox on Windows and Linux. I have a couple >> other >> issues with it as well also on both 3.6.1 and 3.6.4. I'm running Fedora >> Core 5 >> and mysql 5.0.0.2 though. >> >> First, when using Firefox, selecting a category filters the second drop >> down >> (the one with the actual values) to just the values of that particular >> category >> (which I suspect to be the intended behaviour). However, in IE, this is >> not >> the case. Selecting the category does not run the filter on the second >> drop >> down. All categories and values are listed regardless of the category >> selected >> in the first drop down. >> >> Second, once a value has been assigned to a category, it is not possible >> to >> remove it by simply blanking out the category field. When testing this >> feature, >> I found that in order to remove the category from an item, I had to >> delete the >> item and then recreate it. After doing this, it would appear in the drop >> down >> list as not being associated with any category while all others which >> have not >> been changed still were. Attempting to simply set the category as blank >> resulted in it being repopulated with the category after hitting submit. >> >> Are there plans on fixing this with the next release? >> >> Mathew >> Keep up with me and what I'm up to: http://theillien.blogspot.com >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > -- View this message in context: http://www.nabble.com/Problem-with-categories-in-custom-fields-tp11716848p16420562.html Sent from the Request Tracker - User mailing list archive at Nabble.com. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
