morning mike!,
thanks for that - sorted,
One more thing, on the self service.. if I change someone's ticket's queue it
gives them the message :
afay - Queue changed from to
and thats it.. no mention of what queue it has been moved from to,
is there a quick fix for that? as this is our last issue before we can bring RT
live,
Cheers,
Andy
> Date: Fri, 4 Apr 2008 09:30:08 +0100
> From: [EMAIL PROTECTED]
> To: [EMAIL PROTECTED]; rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Self Service
>
> andrew fay wrote:
> > Hello,
> >
> > I am using RT 3.6.4 at the moment on ubuntu 7.10, I have users logging
> > in using Mike Peachey's RT::Authen::ExternalAuth extension.
> >
> > My problem is that on the self service page users have the option to
> > change their password which I don't want to be there and in the top
> > right there is a goto ticket box that I don't want there as users can
> > enter any ticket number in there and jump to other people's tickets
> > which obviously isn't great,
> >
> > Anyone know how I can get rid of these 2 ?
>
> You don't need to get rid of the Goto Ticket box, simply ensure that
> users don't have permission to view tickets other than their own. This
> is accomplished with giving ShowTicket (you also want ReplyToTicket) to
> the Requestor role for any given queue.
>
> So long only Requestors and Privileged (non-self-service) users can
> ShowTicket.. there's no problem.
>
> As for the password change.. my self-service doesn't show that ability..
> you probably want to remove the ModifySelf right for "Everyone" or
> something like that.
>
> --
> Kind Regards,
>
> __________________________________________________
>
> Mike Peachey, IT
> Tel: +44 114 281 2655
> Fax: +44 114 281 2951
> Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
> Comp Reg No: 3191371 - Registered In England
> http://www.jennic.com
> __________________________________________________
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