Thanks !
Went in and changed this.... Is there a specific config that when an agent adds a reply or comment and selects to send it to the requestor? It's not sending the comments or repluies... Nelson Pereira Senior Network Administrator Protus IP Solutions Inc. [EMAIL PROTECTED] phone: 613.733.0000 ext.528 MyFax: 613.822.5083 www.myfax.com Refer your friends and colleagues to MyFax! Click here for more information. <http://www.myfax.com/referral_program.asp> <http://www.myfax.com> ________________________________ From: Gene LeDuc [mailto:[EMAIL PROTECTED] Sent: Monday, April 07, 2008 1:38 PM To: Nelson Pereira Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Need RT to fetchmail... Hi Nelson, "example.com #2" is the ticket number. Your RT installation is named 'example.com' and the ticket number is '2'. This number in the subject line of any replies to RT will associate the message with ticket #2 instead of creating a new ticket. Regards, Gene At 10:24 AM 4/7/2008, Nelson Pereira wrote: When the requester receives the response back on a -action correspond, with a subject line of [example.com #2] AutoReply: testing111 and they get this message: What stipulates the formatting of the subject line? I would like it to be a ticket number not example.com #2.... Greetings, This message has been automatically generated in response to the creation of a trouble ticket regarding: "testing111", a summary of which appears below. There is no need to reply to this message right now. Your ticket has been assigned an ID of [example.com #2]. Please include the string: [example.com #2] in the subject line of all future correspondence about this issue. To do so, you may reply to this message. Thank you, [EMAIL PROTECTED] -- Gene LeDuc, GSEC Security Analyst San Diego State University
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