I have followed a recent thread in the list to setup LDAP authentication using RT::Authen::ExternalAuth and it is kind of working, but the user doesn;t actually get to use the system. The system just leaves the user at the login page and nothing happens. Is it that I'm using a bad disabled account filter or something?
As an additional observation, I logged in as root after trying this out and even though the logs say the account was created I could not find the user. Here is the log I get when I try to login carlos.velez99: [Sat Apr 19 22:19:45 2008] [warning]: Transaction->Create couldn't, as you didn't specify an object type and id (/usr/share/request-tracker3.6/lib/RT/Record.pm:1466) [Sat Apr 19 22:19:45 2008] [debug]: RT::User::IsExternalPassword Trying External authentication (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:52) [Sat Apr 19 22:19:45 2008] [debug]: Attempting to use external auth service: My_LDAP (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:63) [Sat Apr 19 22:19:45 2008] [debug]: LDAP Search === Base: ou=people,dc=upr,dc=edu == Filter: (&(uid=carlos.velez99)(objectclass=*)) == Attrs: dn (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:185) [Sat Apr 19 22:19:45 2008] [debug]: Found LDAP DN: uid=carlos.velez99,ou=people,dc=upr,dc=edu (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:217) [Sat Apr 19 22:19:45 2008] [info]: RT::User::IsExternalPassword External Auth OK ( My_LDAP ): carlos.velez99 (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:281) [Sat Apr 19 22:19:45 2008] [debug]: RT::User::IsPassword External auth SUCCEEDED (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:360) [Sat Apr 19 22:19:45 2008] [debug]: RT::User::CanonicalizeUserInfo called by RT::User /usr/share/request-tracker3.6/lib/RT/User_Overlay.pm 190 with: Disabled: 0, EmailAddress: , Gecos: carlos.velez99, Name: carlos.velez99, Privileged: 0 (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:400) [Sat Apr 19 22:19:45 2008] [debug]: Attempting to get user info using this external service: My_LDAP (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:408) [Sat Apr 19 22:19:45 2008] [debug]: Attempting to use this canonicalization key: Name (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:417) [Sat Apr 19 22:19:45 2008] [debug]: LDAP Search === Base: ou=people,dc=upr,dc=edu == Filter: (&(objectclass=*)(uid=carlos.velez99)) == Attrs: ,displayName,,eduPersonPrincipalName,uid,,,,,uid,eduPersonOrgDN,uid (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:538) [Sat Apr 19 22:19:45 2008] [info]: RT::User::LookupExternalUserInfo : Returning: Address1: , City: , Country: , EmailAddress: [EMAIL PROTECTED], ExternalAuthId: carlos.velez99, Gecos: carlos.velez99, Name: carlos.velez99, Organization: cn=Mayaguez,ou=people,dc=upr,dc=edu, RealName: Carlos J. Velez-Rivera, State: , WorkPhone: , Zip: (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:703) [Sat Apr 19 22:19:45 2008] [info]: RT::User::CanonicalizeUserInfo returning Address1: , City: , Country: , Disabled: 0, EmailAddress: [EMAIL PROTECTED], ExternalAuthId: carlos.velez99, Gecos: carlos.velez99, Name: carlos.velez99, Organization: cn=Mayaguez,ou=people,dc=upr,dc=edu, Privileged: 0, RealName: Carlos J. Velez-Rivera, State: , WorkPhone: , Zip: (/usr/local/share/request-tracker3.6/lib/RT/User_Vendor.pm:444) [Sat Apr 19 22:19:46 2008] [info]: Autocreated authenticated user carlos.velez99 ( ) (/usr/share/request-tracker3.6/html/Callbacks/ExternalAuth/autohandler/Auth:50) -- Carlos J. Velez-Rivera Manager CK Computing Corporation [EMAIL PROTECTED] Voice: (787)464-1182 Fax: 866-910-4798 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com