When you go to the page in RT and view source from your browser, is the javascript intact, and is it referencing the correct field name? Also, it looks like you are missing a bracket after "else" in your code.
Aaron Sallade' Application Manager PTSO of Washington "Shared Technology for Community Health" (206) 613-8938 Desk (206) 521-8833 Main (206) 613-5078 Fax [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ________________________________ From: Greg Evans [mailto:[EMAIL PROTECTED] Sent: Monday, April 21, 2008 2:36 PM To: 'RT Users' Subject: [rt-users] Timer for TimeWorked Hello all, I am attempting to implement a timer for the "TimeWorked" field so that technicians do not have to manually enter the time worked on each ticket (from creation to close). I have created two timers, one in perl and one in javascript (ok, I borrowed the one in javascript). They both work just fine when tested. The Javascript one works on a webpage, and the perl one works from the CLI. I cannot, for the life of me, make either one work with RT. The code is below. It probably could be done better, but hey I didn't write the code, just borrowed it: <script type = "text/javascript"> <!-- var seconds=0 var minutes=0 var hours=0 function display(){ if (seconds>=60){ seconds=0 minutes+=1 else if (minutes>59){ seconds=0 minutes=0 hours+=1 } else seconds+=1 document.TicketUpdate.UpdateTimeWorked.value=hours+":"+minutes+":"+secon ds setTimeout("display()",1000) display() } //--> </script> The HTML part: <form action="Update.html" name="TicketUpdate" method="post" enctype="multipart/form-data"> ... <&|/l&>Worked</&>: <input size="8" name="UpdateTimeWorked" /> <!--value=""--> I put all of this into /opt/rt3/local/html/Ticket/Update.html and was hoping to do something Similar in Create.html Any ideas and any help appreciated Regards, Greg Evans Hood Canal Communications (360) 898-2481 ext.212
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