Hi Chris, I haven't tried this, but it seems to me that it ought to work. If I wanted to do this on my installation (we use sendmail as our MTA), I'd remove the alias for that queue from sendmail's aliases file and then set the reply-to address for the queue to my "generic" RT address. That way there won't be an e-mail address for the queue. Replies to ticket-related mail will still get into RT and be filed with the ticket via the generic address.
Regards, Gene At 12:03 PM 4/22/2008, Chris Fabri wrote: >I have certain queues that I don't want users to be able to create new >tickets in via email. I want to force them to use the web interface. >Is there a way to do this on a per queue basis? chris > >_______________________________________________ >http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >Community help: http://wiki.bestpractical.com >Commercial support: [EMAIL PROTECTED] > > >Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >Buy a copy at http://rtbook.bestpractical.com -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
