On Wed, Apr 23, 2008 at 4:56 PM, Gary & Gina Koteras <[EMAIL PROTECTED]> wrote: > > Hello all, > > Our users can't update custom field values when they modify a ticket > (they can update everything else - subject, status etc). The error comes up: > > > > User asked for an unknown update type for custom field Locations for > RT::Ticket object #3410 > Could not add new custom field value. Permission Denied They do have the > group right: AssignCustomFields AssignCustomFields is about custom field management and assigning them to queues. When you want ModifyCustomField right.
> > > I'm not sure what I'm missing? > > gary > > > > > ________________________________ > In a rush? Get real-time answers with Windows Live Messenger. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com