Hi Kenn, I did resolve that error of getting two e-mails for one request. Both Global and queue-by-queue scripts were enabled. I removed one and the problem was solved.
I'd like to ask one more thing, is there any way we can stop auto replies to certain e-mail addresses. I don't need to reply to those adressess at all. So far I think I have to disable auto repliying to all e-mail address. IT GUY Yogesh On Mon, May 5, 2008 at 10:22 PM, Kenneth Crocker <[EMAIL PROTECTED]> wrote: > IT GUY, > > > Like I said, it would help to know what scrips you have set up, > both globally and on a queue-by-queue basis. Also, the privileges you have > set up; which ones at what level. Without this info, everything is just > speculation and trial and error, which is not a good way to debug something. > > Kenn > LBNL > > On 5/3/2008 11:16 PM, IT GUY wrote: > > > Thanks Kenn, > > But I guess my problem is not over yet. I created a new user in RT and > > allowed him rights to create a ticket in one of the queues. Well after the > > ticket creation, he too got the same e-mail twice. > > I could see that RT had recorded two outgoing messages. I haven't seen > > the notify others scrip. I'll have a look and let you know. > > One more thing that I would like to ask, isn't RT supposed to mail and > > report about new ticket to the watchers or whoever I assign as watchers in > > that queue. > > IT GUY > > Yogesh > > On Thu, May 1, 2008 at 9:59 PM, Kenneth Crocker <[EMAIL > > PROTECTED]<mailto: > > [EMAIL PROTECTED]>> wrote: > > > > IT GUT, > > > > > > Well, gee, that could be caused by MANY things. You could > > have the Action set to "Notify AdminCc, Cc, Requestors" and you > > happen to be in two of those roles for those tickets. IT COULD be > > That you are also on the ticket Cc's list and you have a scrip that > > notifies "Others". It would help a great in debugging if perhaps you > > would specify what scrips you have and who is in what roles for the > > Queue & Globally. Then we might be able to whittle down the > > possibilities. > > > > > > Kenn > > LBNL > > > > > > On 5/1/2008 4:50 AM, IT GUY wrote: > > > > Dear All, > > I always get two e-mail replies when ever a ticket is created > > via e-mail in any queue. How can I stop > > Thanks in advance, > > Yogesh > > > > > > > > ------------------------------------------------------------------------ > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > <http://wiki.bestpractical.com/> > > Commercial support: [EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]> > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly > > Media. Buy a copy at http://rtbook.bestpractical.com > > <http://rtbook.bestpractical.com/> > > > > > > > > >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
