At 12:12 PM 5/15/2008, RT wrote: >All - > >I have an instance of RT 3.6.6 that was set up prior to my arrival. > >The system has several groups set up, and all users are configured >as members of these groups. There are no unprivileged users. I've >spent a few days looking over the wiki and the mailing list >archives, but have a few remaining questions. The answers I found in >the list archives seem to be fairly old. > >* Are all privileged users allowed to see comments?
Not by default - this is controlled by rights (ShowTicketComments) >* Is there a way to hide comments from Privileged users? Yes, by using rights >* Is there a way to force all users (except for one group) to be >redirected to the SelfService interface? Yes, by making them unprivileged. >* Is there a way to disable "Could not load a valid user" messages? Where are you seeing that? Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
