Argh, forgot to add the list back to Ccs :( On Sat, May 17, 2008 at 1:02 AM, Ruslan Zakirov <[EMAIL PROTECTED]> wrote: > > Want to share it on > http://wiki.bestpractical.com/view/CustomConditionSnippets ? > > Also, ALWAYS Cc the list, now people don't know something's working > and may be somebody is writing you a reply you don't need anymore. > > On Sat, May 17, 2008 at 12:39 AM, Alexandre de Medeiros Ribeiro > <[EMAIL PROTECTED]> wrote: >> tks >> it's working fine. >> >> Em Sáb, 2008-05-17 às 00:05 +0400, Ruslan Zakirov escreveu: >> >> On Fri, May 16, 2008 at 10:05 PM, Alexandre de Medeiros Ribeiro >> <[EMAIL PROTECTED]> wrote: >>> Sorry but doesnt work. >> What doesn't work? it is *pseudo* code and should not work, but should >> give you point to move from. >> >>> How can i set the TransactionBatch. >> read on the wiki >> >>> >>> >>> Em Sex, 2008-05-16 às 18:41 +0400, Ruslan Zakirov escreveu: >>> >>> TransactionBatch may be tricky, if you want condition "When CF X is >>> set to 'work' from empty" then you can implement the following pseudo >>> code: >>> >>> if ($txn_type eq 'Create') { >>> return 1 if $self->TicketObj->FirstCustomFieldValue('cf') eq 'work' >>> return 0; >>> } >>> if ($txn_type eq 'CustomField') { >>> return 0 unless $txn_field = $cf_id; >>> return 0 if $txn_old_value; # field had not empty value >>> return 0 unless $txn_new_value eq 'work'; >>> return 1; >>> } >>> return 0; >>> >>> On Fri, May 16, 2008 at 5:37 PM, Alexandre de Medeiros Ribeiro >>> <[EMAIL PROTECTED]> wrote: >>>> Hi all, >>>> >>>> I want create this scrip: >>>> >>>> condition: user defined >>>> action: create tickets >>>> template: my template >>>> stage : transaction create >>>> >>>> custom condition: >>>> >>>> #test if this ticket is now created >>>> return 0 unless $self->TransactionObj->Type() eq 'Create'; >>>> >>>> #test if my cf has value 'work' >>>> return 0 unless $self->TicketObj->FirstCustomFieldValue('cf') eq >>>> 'work'; >>>> >>>> return 1; >>>> >>>> ================= >>>> My second test doesn't work because when the transaction type >>>> is >>>> create >>>> the value of cf is null (2 diferent transactions). >>>> How can i solve this problem? >>>> >>>> >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: [EMAIL PROTECTED] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>> >>> >>> >>> >> >> >> >> > > > > -- > Best regards, Ruslan. >
-- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com