Cory, We use a custom field to designate whether or not a resolve notice should be sent. If it is set to "No", the scrip does not send the E-mail. It works well and is easy to setup.
Ken On Mon, Jun 02, 2008 at 12:40:35PM -0500, Cory Berry wrote: > I have a requester that has sent us tickets via his RT. Our RT and his > RT entered a battle where we resolved the ticket, an email is sent, they > resolved their ticket, which sent an email that reopened our ticket, we > resolve, email is sent, they resolve their re-opened ticket, email is > sent and reopens our ticket. > > I was curious if there was a way to resolve this ticket without sending > a resolve email. I was hoping for a solution that didn't involve me > removing that scrip and then re-entering the scrip when I'm done > resolving. > > I'm using rt 3.6.6. Sorry, I'd provide more configuration info, but I > received an error when I tried the system configuration status page in > RT. Joy, nothing like finding something to fix while you are trying to > fix something else. > > Cory > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com