I recently upgraded from 3.4.5 to 3.6.6. I now have a situation where some of my tickets aren't showing the entire contents in the web interface. This has happened to some of the old tickets, and some new ones as well. The symptoms are that all correspondence isn't showing up. When any new material is added to such a ticket, the Updated: field gets updated to show the time and date and the updater, and the update is mailed out to AdminCCs as I've requested, but it can't be viewed in the web interface at all.
All help welcome. -- Atro Tossavainen (Mr.) / The Institute of Biotechnology at Systems Analyst, Techno-Amish & / the University of Helsinki, Finland, +358-9-19158939 UNIX Dinosaur / employs me, but my opinions are my own. < URL : http : / / www . helsinki . fi / %7E atossava / > NO FILE ATTACHMENTS _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com