At 03:52 PM 6/3/2008, Kenneth Crocker wrote: >Hey Rt users, > > > I have an organization in my company that wants to create ticket via >email (no biggie, so far) with a format that pre-fills certain fields, >mostly Custom Fields. I thought that by going to Tools->Offline I could >copy that format and have them paste it into the body of their email >(with the appropriate fields filled out) and have them email RT with >that format and it would work. NNAAHH! So, has anyone out their done >such a thing? Is it even possible? Thanks, in advance, for your help. > > >Kenn >LBNL
Kenn, Check out Dirk Pape's ExtractCustomFieldValues contribution: http://wiki.bestpractical.com/view/ExtractCustomFieldValues . This works very well for us. Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
