When a user creates a ticket by sending an email with an address cc'd, the cc'd addressee is not added to the ticket. Is this by design? Is there a way for RT to read the cc'd data and add data to the appropriate fields?
Best regards, Mario A. Leal, Jr. Senior Systems Analyst Huston-Tillotson University 900 Chicon Street Austin, TX 78702-2795 512.505.3009 (o) 512.505.3190 (f) [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> ****************** Hear a beautiful rendition of The Star Spangled Banner: http://www.youtube.com/watch?v=QKCVS57j284 <http://www.youtube.com/watch?v=QKCVS57j284>
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
