I want to be able to reply from RT to users trying to create tickets via email and tell them they have to use the web interface to create tickets and I don't want the ticket to be created. I do however want all of the email functionality to work once a ticket is created since most of the time we need to coax more information out of our users so we can understand what they want. I currently have my entry in aliases going to a nonexistent Queue to make this functionality work but I have no way to (or can't figure how) to make RT respond with instructions on using the system. I have tried to modify the code but can't follow exactly how it flows from rt-mailgate to ticket creation. Any help on this would be appreciated.
Thanks in advance William Kelleher Network Engineer
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