Slamp,
We have a workflow process that does this based on an added 'Ticket Status' value. We added "pending rv" and "rq approvd" as active statuses. When a ticket has passed review from the Queue we use for approvals, the ticket owner clicks the "Approve" option (we added it to the Tabs when in a ticket page), the Ticket Status is change to "rq approved" and another scrip (just for that 'Request Approvals' queue) is activated and it moves the ticket to the appropriate 'Support Queue' (determined by a CF that indicates which organization sent the ticket) and automatically changes the ticket owner to 'Nobody' and notifies the queue Admin of the new queue that they got a new ticket. Would that be something like what you are talking about? Kenn LBNL On 6/23/2008 6:50 AM, slamp slamp wrote: > Has anyone done this? We have this requirement in our workflow. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com