Kenn, Are you seeing this problem (custom fields not in the order you specify) on ticket display & basics screens too? Are you using Oracle, and what version of DBIx::SearchBuilder do you have?
After a recent upgrade of DBIx::SearchBuilder, we are seeing ticket custom fields in the wrong sequence on all ticket screens. I believe this is a bug in the Oracle-specific code in SearchBuilder - I will post specific details when I've done a bit more research. I see the problem on SearchBuilder 1.51 and 1.53. Does anyone else running Oracle see this problem? Thanks, Steve At 6/20/2008 07:33 PM, you wrote: >To all, > > When my users go into the "new Ticket" screen to create a > ticket, the >custom fields that are available are scattered all over the place. I'd >like to arrange them, somehow. I've gone to >Configuration->Queues->Ticket Custom Fields and re-arranged the order of >how they are to be displayed, but that just moves them up and down and >THAT doesn't always work. How can I keep RT from squeezing them into the >screen on the left or right of another field as well as get them in the >right top-down order? Thanks in advance. > > >Kenn >LBNL _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com