Bo,
I know of no ready-built programs (unfortunately). However, RT offers
CLI which allows you to create/edit/show tickets in RT outside of the
WebUI. I have about 7k to 8k tickets I need to migrate from a home-grown
system in Oracle to our current RT (3.6.4) in Oracle. My plan is to
write some SQL code that will walk thru the "home-grown" DataBase and
for each ticket it finds, execute some embedded CLI to map that data and
create a new RT ticket. So, if you're the kinda person that gets all
excited about writing new code and have any SQL and/or CLI experience,
I'd be more than happy to collaborate with you on this task.
Kenn
LBNL
On 7/2/2008 11:38 AM, Bo Lynch wrote:
> We currently use an open source solution called IRM for our ticket system.
> It uses a mysql database. Does anyone have any knowledge of migrating from
> IRM to RT. Any info would be greatly appreciated.
> Thanks
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