You could look at http://wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessages and modify to match subjects.
Rode, Philipp wrote: > Hi there, > > in our company we are running 2 RTs. These 2 RTs are corresponding with > each other. For example, when someone creates a new ticket on RT2 in the > "RT1 queue", this ticket will be sent to RT1 where another ticket is > created. When answering to this ticket on RT1, the answer is also sent > to RT2, which recognizes the ticket ID correctly (because the subject is > something like "[RT1 #321] [RT2 #123] ..."). > > The problem is that this doesn't work the other way around. Answers on > RT2 are send to RT1, but because the email doesn't contain RT1's Ticket > ID (the subject is just "[RT2 #123] ...") this creates a new ticket on > RT1. > > What I want to do is check new tickets on RT1 for RT2's "ticket ID tag" > ([RT2 #123]) in the subject, find the already existing ticket on RT1 and > merge the two tickets. I already know how to find the ticket but I > haven't been able to find out how to merge them. > > Any help would be appreciated. > > Thanks, Phil > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
