The most common way I've seen this done (user data -> php form -> RT
ticket) is to have php do a sanity check on the form data and then e-mail
it to RT. If you want the data shoved into custom fields, you can have an
OnCreate scrip in RT do it and you never have to touch the database.
Regards,
Gene
At 05:50 AM 7/3/2008, Caglar wrote:
Hello everybody,
I have just started to develop a web application with RT. But I have
some problems
that I couldn't solve . I will be so grateful to you, if anyone can help me.
I have a php form in which users enter an incident and submit it.
Then the app sends an
email to the person in charge of the incident. I am storing the datas from
the form to the
Tickets and Users tables in the RT's database in order to create a ticket
in RT. But the sad
part is, when I login to the RT with my root account, I couldn't see the
ticket that PHP app
created from the RT's web interface . Php form inserts the datas to the
database from the
forms successfully. And my questions are:
* Why RT doesn't see the datas that I've inserted into the RT's database?
* How can I create a ticket outside the RT?
* Does RT needs to modify a file in order to create a new ticket?
* Can I use the RT's builtin ticket creation interface without
authentication?
FYI: I am using RT 3.6.6 and Mysql 5.1, Apache 1.3.9 on FreeBSD.
Yours,
Ça lar Gülçehre
-----------------------------
Ça lar Gülçehre
Tübitak Ulakbim
BlackSea Interconnection
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--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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