On Fri, Jul 11, 2008 at 03:13:31PM +0200, Albert Shih wrote: > Hi all >
Bonjour ;) > First time I'm post a message on this mailing-list. > > I'm sysadmin, I'm never use any ticket managing system, (so I never use RT > too). > > I'm using/managing Linux/*BSD system during > 10 years, but I'm not a > programmer, that's mean I'm not perl-guru. > > I would like to known if with RT I can : > > managing all tickets with email (exclude editing ticket), but > submit a ticket, create a new ticket, close ticket, assign to > someone a ticket, re-assign a ticket. submit/create: yes update: yes close, assign, ...: you can do some of this with extensions like "Command by email" (see http://wiki.bestpractical.com/view/Extensions). > > make some knowlegde database > you can use RTFM (RT Faq Manager http://www.bestpractical.com/rtfm) along with RT. > I have the RT Essential book, and I think everything is possible with RT, > but my question is «everything is possible»....for who ? > > Can I do those thing without write many perl scripts ? Well you can try out stock RT with a quick install (won't be too difficult if you're a sysadmin) and see how much it fits your needs. If it fits 90% of your needs, maybe it's enough. If really there is some needed things missing (not in existing RT extensions too), then you will need a bit of perl knowledge to ack RT and see that we can do near to everything with it ;) else, there is companies around that can give you support on RT ;) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
