Braam van Heerden schrieb: > Kenneth, > > Todd Chapman sent some suggestions I will try. > > I will try to be a bit more clear in my problem statement: >
I solved this by creating a queue for the customer and making one user a privileged user for that queue only. So he can see all tickets. Support staff here must move tickets into that queue first, though. (I think that's all I had to do, but I can't remember 100%). This is really one of the few problematic areas of RT - it's a common problem with "control-freak" bosses of partners who want to see all tickets, so they can judge (from the amount and from cross-reading them) if there is "a problem" or not... I wish, this was possible without a special queue. cu, Rainer _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
