Greetings! I would like the response emails (comment, reply) to reflect the queue that they're generated from, not the RT instance. We have multiple queues, and I think it will get confusing to have the messages say "I.T. Support" when the ticket generated is actually from the Engineering queue.
How is this done? Do I need to create a whole new series of templates for each queue? Thanks, as always!!!! ....k -=-=-=- Kevin Freels Director of Information Technology Sendmail, Inc. [EMAIL PROTECTED] 510/594.5572 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
