Hello, I'd like my support guys to be able to handle incoming phone calls, as well as incoming emails. RT works really well for incoming emails, but it's harder to set up a ticket with the right parameters when it's started from a phone call.
I'd like Support to be able to be able to either locate, or create a new user when creating a ticket from a phone call, and have this user assigned as a requestor. -- It saves having duplicate "phone", "email", "address" custom fields assigned to each ticket, which is what I'm having to do otherwise. Is there a way to do this? Maybe a plugin? Thanks, Simon -- Simon Detheridge CTO, Widgit Software 26 Queen Street, Cubbington. CV32 7NA Tel: +44 (0)1926 883488 Fax: +44 (0)1926 885293 CONFIDENTIALITY NOTICE: This email and any attachments are for the exclusive and confidential use of the intended recipient. If you are not the intended recipient, please do not read, distribute or take action in reliance upon this message. If you have received this in error, please notify us immediately by return email and promptly delete this message and its attachments from your computer system. Logotron is a limited company registered in England, number 04113866. The registered office is Logotron Ltd, Denny Lodge Business Park, Chittering, Cambridge, CB25 9PH. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
