hi, I got it working with the first way described in the link - but the variation described doesn't work in 3.8.0
any idea how I can get it working? cheers, Raphael Toby Darling schrieb: > Hi Raphael > >> is it possible to create templates that can be used as direct reply >> to tickets? so if I reply to a ticket that I can choose a before >> created template as an answer? > > I've implemented http://wiki.bestpractical.com/view/CannedReplies and > it works great. > > Cheers > Toby > > LEGAL NOTICE > Unless expressly stated otherwise, information contained in this > message is confidential. If this message is not intended for you, > please inform [EMAIL PROTECTED] and delete the message. > The Cambridge Crystallographic Data Centre is a company Limited > by Guarantee and a Registered Charity. > Registered in England No. 2155347 Registered Charity No. 800579 > Registered office 12 Union Road, Cambridge CB2 1EZ. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com