> > > Is "RT at a glance" not configured somewhere centrally with a > default? If not, how do I add a default layout to all my users (of > whom I have a couple of thousand, so doing this manually is *not* an > option)
Yep. Fro Configuration -> Global But if the upgrade went correctly, a sensible default would have been set. > > > Related to this: there doesn't seem to be a MyRequests type panel the > users can choose in their home page. In our old version of RT, this > was done with a local set of HTML elements in the home page, but > clearly that's not the right approach now. Should I create a global > saved search that does it, and then add that to all the default "RT at > a glance" that he users will get? > That will work. You could also create a custom html portlet and add it to HomepageComponents in the config file to let users add it themselves. -j > Many thanks in advance, > > Tim > > > -- > The Wellcome Trust Sanger Institute is operated by Genome Research > Limited, a charity registered in England with number 1021457 and a > company registered in England with number 2742969, whose registered > office is 215 Euston Road, London, NW1 2BE. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com