Gordon,
Try this in your template: Subject: Request #{$Ticket->Id} in Queue: {$Ticket->QueueObj->Name} has been created! ##rest of your template## ----------------------------------------------------------------------------------- Make sure you keep a blank line after the "Subject" header. What we do is put the Queue ID and Ticket number AFTER the subject line, like this: Subject: Request Titled: "{$Ticket->Subject}" has been created! ----------------------------------------------------------------------------------- TICKET INFORMATION: Queue : {$Ticket->QueueObj->Name} Number : {$Ticket->Id} Priority is: {$Ticket->Priority} Requestor : {$Ticket->Requestors->UserMembersObj->First->Name} Created by: {$Ticket->CreatorObj->Name} Created on: {substr($Ticket->Created, 0, 10)} It's all a matter of how much detail you want to include in a notification. ALL of our templates are customized like you see above. Hope this helps. Kenn LBNL On 7/22/2008 6:52 PM, [EMAIL PROTECTED] wrote: > Would it be simpler to have an "On Create" scrip which modifies the > ticket subject to add the queue name? > > Gordon > > Ruslan Zakirov wrote: >> With good regexp in the config and 3.6.7 (may be 3.6.6) it's possible. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com