I've followed the example in "RT Essentials" on configuring a multi-stage approval. It worked beautifully in v3.6.3. It fails to work after I've upgraded RT to 3.6.7.
In 3.6.3, the second approver will only receive an email upon the first approval resolution of the approving ticket. In 3.6.7, both the approvers will receive emails at the same time. Can somebody enlighten me on how to make 3.6.7 behaviour revert to those in 3.6.3? This is important to what I'm about to do for the organization. Any advice is much appreciated. Thanks. -- Hong-Fai LEONG (Mr) :: Manager, ITU, Faculty of Science :: National University of Singapore :: Blk S16 Level 2, 6 Science Drive 2, Singapore 117546 :: 65-6516 8328 (DID) :: 65-6777 0607 (Fax) :: [EMAIL PROTECTED] (E) :: www.nus.edu.sg (W) :: Company Registration No: 200604346E Important: This email is confidential and may be privileged. If you are not the intended recipient, please delete it and notify us immediately; you should not copy or use it for any purpose, nor disclose its contents to any other person. Thank you. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com