On Thu, Jul 31, 2008 at 12:54:47AM +0400, Ruslan Zakirov wrote: > http://wiki.bestpractical.com/view/MultipleOutgoingEmailAddresses
Aaaaaaah - sneaky! :-) Thanks! js. > On Thu, Jul 31, 2008 at 12:45 AM, Jean-Sebastien Morisset > <[EMAIL PROTECTED]> wrote: >> Let's say you have 4 e-mail addresses for 'appearances', but you really >> need only one queue in RT. So all 4 e-mail addresses all go to the same >> queue. Now when a queue worker adds a reply to a ticket, an e-mail gets >> sent to the requestor. The problem is that e-mail is not one of the >> original 4. For example: >> >> [EMAIL PROTECTED] -> Help Queue >> [EMAIL PROTECTED] -> Help Queue >> [EMAIL PROTECTED] -> Help Queue >> [EMAIL PROTECTED] -> Help Queue >> >> And the reply would come from [EMAIL PROTECTED] for example. >> >> How would you solve a problem like this? Do you have no choice but to >> create 4 queues? >> >> Thanks, >> js. >> -- >> Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> > > > > -- > Best regards, Ruslan. > -- Jean-Sebastien Morisset, Sr. UNIX Administrator <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
