Sebastian,
To what extent can they NOT do it? You didn't mention "SeeQueue" or
"ShowTicket" privileges. Can they see the ticket so they can modify it?
What exactly is happening?
Kenn
LBNL
On 7/31/2008 1:33 AM, Sebastien Termeau wrote:
> Hi RT-Users
>
> I have installed RT 3.6.7 for my company.
> Everything is working fine.
> I just would like to allow unprivileged requestors to change the
> status of their own ticket.
> In the global group right configuration tab, requestor are allowed to
> - ModifyTicket
> - ReplyToTicket
> - ShowTicket
>
> In the manual, it is said that ModifyTicket should allow the user to
> change the status of the ticket.
> Do you have an idea of why it is not working for me?
>
> Many thanks
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