> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf > Of [EMAIL PROTECTED] > Sent: Monday, 4 August 2008 6:07 PM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Update fields when 'refreshing' home page > > OK, so I added this to /Elements/MyRT: > > my $TicketObj = LoadTicket($id); > my $CustomFields = $TicketObj->QueueObj->TicketCustomFields(); > > # Now let callbacks have a chance at editing %ARGS > $m->comp('/Elements/Callback', TicketObj => $TicketObj, > CustomFields => $CustomFields, ARGSRef => \%ARGS); > > my @results = ProcessTicketBasics(TicketObj => $TicketObj, > ARGSRef => \%ARGS); my @cf_results = > ProcessObjectCustomFieldUpdates(Object > => $TicketObj, ARGSRef => \%ARGS); push (@results, @cf_results); > > Inside <%INIT></%INIT>, and this at the bottom: > > <%ARGS> > $id => 1 > </%ARGS> > > I'm assuming that this $id => 1 is a default value where none > is specified, but either way I can't make any change to the > ticket defined in the url query or even ticket #1 with: > > http://rt.mydom.com/rt/index.html?id=5&priority=6 > > I can be certain that the code is being properly applied, > because if I try to set that default $id to something that > dos not exist, rt throws an error. > > Any guidance is most appreciated/ > > Regards, Mike. > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of > > [EMAIL PROTECTED] > > Sent: Monday, 4 August 2008 2:23 PM > > To: rt-users@lists.bestpractical.com > > Subject: [rt-users] Update fields when 'refreshing' home page > > > > Hi all. > > > > How can I make the queue change when opening the home page, > > > > Ie, I can do this OK: > > > > http://rt.mydom.com/rt/Ticket/Modify.html?id=1&Object-RT::Tick > > et-1-CustomFie > > ld-7-Values=LB15&Object-RT::Ticket-1-CustomField-8-Values=Setup > > > > I want to also do this: > > > > http://rt.mydom.com/rt/?id=1&Object-RT::Ticket-1-CustomField-7 > > -Values=LB15&O > > bject-RT::Ticket-1-CustomField-8-Values=Setup > > > > In Modify.html, I see this: > > > > ----------------------------------- > > my $TicketObj = LoadTicket($id); > > my $CustomFields = $TicketObj->QueueObj->TicketCustomFields(); > > > > # Now let callbacks have a chance at editing %ARGS > > $m->comp('/Elements/Callback', TicketObj => $TicketObj, > CustomFields > > => $CustomFields, ARGSRef => \%ARGS); > > > > my @results = ProcessTicketBasics(TicketObj => $TicketObj, > ARGSRef => > > \%ARGS); my @cf_results = ProcessObjectCustomFieldUpdates(Object => > > $TicketObj, ARGSRef => \%ARGS); push (@results, @cf_results); > > ----------------------------------- > > > > I suppose that I can add this code to the default home script, but > > where is that script? Am I on the right track here? :-} > > > > Any advice or suggestions most appreciated > > > > Thanks, regards, Mike. > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com Commercial > > support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from > O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial > support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
