Hi all, overall, the ping-pong detection of RT when it talks to another email system with automated answers is very good.
But sometimes, neither side recognizes that automatic ping-pong is being done and so you get _very_ long tickets. There are ways to manually break this loop, but I was wondering if I can teach RT new emails it can ignore safely. Thanks, Richard _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
