On Aug 4, 2008, at 12:15 PM, James Downs wrote: > Hello, > > Any replies to an RT email creates a new ticket instead of putting a > comment or reply into the same ticket. I've tried a number of > different ways of formatting the subject line, including leading > "re:", no prefixing, etc. > > Anyone seen this, and/or have a solution or suggestions?
Most often, that's the result of something going screwy with your $rtname or your $EmailSubjectTagRegex. Can you send the output of "Configuration -> Tools -> System configuration" from RT's admin ui? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
