Rob Morin wrote: > Hello all, first post here , so be gentle.. :) > > I was wondering if there si a way or add on to have RT track o rhave a > way to enter billable hours? Meaning a client creates a ticket say at > noon on Monday, we see it at 3pm and start working and over the course > of 3 days we work on and off for this issue. Is there a way at the end > before closing the ticket , or during any tasks done, to enter the time > spent? lets say over the 3 days i spent 5 hours as billable work, or > even simply start and stop times for several tasks....? > > I hope someone understands what i mean... > Thanks to all in advance.. > > have a great day! >
Hi Rob, I use the Time Worked field in a ticket for this. HTH Charlie _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
