On Tue, Aug 5, 2008 at 1:03 AM, Tom Lanyon <[EMAIL PROTECTED]> wrote: > On 05/08/2008, at 2:17 AM, Phillip Tan wrote: > >> Was wondering if the system can be configured to accept a different >> symbol (i.e. other than '#' prefix) in the ticket reference used in >> the >> subject line? > > > Hi Phillip, > > Only if you override RT/Interface/Email.pm's ParseTicketId() method, I > believe. There are more than that, for example in RT/Action/SendMail.pm.
> > Regards, > Tom > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > -- Best regards, Ruslan. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
