On Sat, Aug 16, 2008 at 11:26:04PM +0200, Rainer Duffner wrote: > Hi, > > I'd like to have statistics that list - per queue - which requestors > requested how many tickets. > > Is that possible? >
Yes, make a search for all tickets in the wanted queue on the web UI, then at the bottom of the result (list of tickets), you will see "Chart 'bar' by 'status'". Changes "status" to "requestor" and click on "Go". You will get a chart on the count of tickets per requestor for this queue. You can then save this chart to replay it when wanted. For more complex analysis you can also use the spreadsheet export of search results and any spreadsheet software (gnumeric, oocalc, excel) to get the wanted stats. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
