Greetings, I'm using RT, and use a variety of custom fields. I'd like to have the queue, and some default values for custom fields set on tickets "automagically". The ideal solution for me would be to set the queue based on a lookup in some data that relates queues to email domains, or whole email addresses. Then custom fields like customer, billing rate, owner, etc could be set at the same time.
I seem to be spending more and more time maintaining these fields. I'd love a solution to this issue. I've experimented with scrips, but never really got it down. I imagine others have dealt with the likes of this before? Most of our tickets are created via the mail gateway, so either a replacement for, or enhancement to that would be ideal. I'm not above writing something myself provided I'm not re-inventing. Thanks! Andy -- =============================================== Tangeis, LLC Andrew Libby [EMAIL PROTECTED] www.tangeis.com 610-761-1991 =============================================== _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
