Hi RT list, I have about 20 RT queues and my users are reporting intermittent failures with delivery. One example is as follows;
Aug 11 21:32:20 dcmon01 sendmail[8402]: m7BLWJQC008218: to="|/opt/rt3/bin/rt-mailgate --debug --queue 'Operations' --action correspond --url http://dcmon01.osti.local/rt/";, ctladdr=<op [EMAIL PROTECTED]> (8/0), delay=00:00:01, xdelay=00:00:01, mailer=prog, p ri=46549, dsn=4.0.0, stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL A what appears to be, well formed ticket email is sent to my request alias, and is rejected with EX_TEMPFAIL. (There are further EX_TEMPFAILS for the same message) Eventually the exchange server gives up. However the confusing thing is that with --debug set in the alias command, I would expect something useful to be logged in either /opt/rt3/log/rt.log or /var/log/messages However there is nothing at all in them for the relevant time for the message and EX_TEMPFAIL time. According to the rt-mailgate script, there should be something for this; warn $content if ($opts{debug}); and according to "perldoc warnings", the function warn should send the content to STDERR... So I've no idea where that information is going.... Any ideas? Thanks, Tom _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
