Have you looked at creating a list of "Reminders" in the ticket? We use them as a way of creating a checklist to track multi-task processes (for example, all the things that need to be done to activate a new employee - various system accounts, long distance calling PIN, etc.) within a single ticket.
-- Mark Roedel Senior Programmer/Analyst - Web Services LeTourneau University From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jerrad Pierce Sent: Sunday, August 24, 2008 9:48 PM To: RT Users Subject: [rt-users] Design/usage question I have users who want to use RT to track an elaborate multi-step process, namely to determine how far-along individual projects are. Does anyone have any experience with this, or recommendations for doing so? The original idea was for the creation of a ticket in the queue to spawn the creation of child tickets for every step in the process. I fear this will be rather cumbersome, and may result in correspondence being spread across far too may tickets. I've since been considering a (multi)select CF, but it seems like it'd be rather easy to ignore, and we already have over two dozen CF on these tickets. Custom states are another possiblity, but there are 12 steps, and that seems extremely unweildy. Thanks in advance,
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