Ken, Never noticed this. I assumed (wrongly!) that they were both the same. That's one issue down!
Kind regards, Paul Broadwith (MBCS) Blue Ivy Ltd - Microsoft Small Business Specialist, UK Partner Qualified for 2008 Tel.: 01955 698203 Windows Messenger: [EMAIL PROTECTED] Web: http://www.blueivy.co.uk -----Original Message----- From: Kenneth Marshall [mailto:[EMAIL PROTECTED] Sent: 29 August 2008 18:17 To: Paul Broadwith Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Remove Quoted Text from Comments I believe that the Reply/Comment at the top of the screen do not add the quote. This allows you to target which text is quoted or not include any if that is the better option. Ken On Fri, Aug 29, 2008 at 06:00:40PM +0100, Paul Broadwith wrote: > When you create a comment in a ticket, the previous text in the ticket > is added into the comment as a quote. Is there any way to stop this? > > Kind regards, > > Paul Broadwith > {Blue Ivy Ltd - ICT For Small Businesses} > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
