Hi everyone, just to make sure the problem is me and not the app, can someone confirm the proper behavior of the Approvals system in RT? Is it supposed to work as observed below?
Cheers! Helmuth From: Helmuth Ramirez Sent: Wednesday, August 27, 2008 9:57 AM To: RT Users Subject: Approvals in 3.8.1 Workflow We are looking into using RT for approvals (3.8.1). I have the queues working as described in the wiki (and archives). So far so good. What I did notice though, when I had multiple requestors they were getting the first set of e-mails concurrently. This is reminiscent of another thread that said both approvers were getting the message at the same time http://www.gossamer-threads.com/lists/rt/users/76898?search_string=appro vals;#76898 We never used approvals in <3.8.1 so I don't know if the behavior was different then. Here is what we have observed. -Two Approvers- Requestor opens a ticket for approval Requestor gets automated reply Approver1 gets an e-mail telling them someone opened a ticket that needs to be approved and receives one for Approver2 at the same time Approver2 gets the same e-mail Approver1 received and receives one for themselves at the same time Approver1 approves the request, Approver2 gets the AdminCC on it Requestor gets "Your ticket has been approved by DOT" The approver name doesn't show up Requestor gets "Your request has been approved by username..." Approver2 gets the "new item pending your approval..." message Approver2 approves the message Requestor gets the "your request has been approved..." message -Single Approver- Requestor opens a ticket for approval Requestor gets automated reply Approver1 gets an e-mail telling them someone opened a ticket that needs to be approved Approver1 approves the request Requestor gets "Your ticket has been approved by DOT" The approver name doesn't show up Requestor gets "Your request has been approved by username..." Requestor gets the "your request has been approved..." message I'm not sure if the above is "by design" or if I'm missing something. The biggest items that strike me are: -Since both Approvers get the initial e-mail about the request, they would both go in to approve the ticket. However, Approver2 doesn't have anything in his Approvals link until Approver1 approves first (this is not manager friendly :) -The automated response that doesn't have the proper username, it looks like its just a blank space. Thanks Helmuth
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