To list,
I'm not using 3.8 yet, but I was hoping that perhaps the permissions had been modified a bit to allow a user from one queue to "link" his ticket to a ticket in another queue without having to have the "ModifyTicket" privilege. I have many queues that could have their tickets linked to tickets in other queues, but don't want the support personnel of those other queues to be able to modify tickets in their own. Does that make any sense? Kenn LBNL _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com