Hello all,
Running 3.6.5 here with MySQL 5.0.38. We have multiple queues and multiple groups - generally there's a 1:1 relationship between user group and queue. For instance GroupA has the following permissions set for QueueA : CommentOnTicket DeleteTicket ModifyTicket OwnTicket ReplyToTicket SeeQueue ShowOutgoingEmail ShowTicket ShowTicketComments StealTicket TakeTicket Our Everyone role has : CommentOnTicket CreateTicket ReplyToTicket GroupB:QueueB has the same permissions as GroupA:QueueA above ... so on and so forth. Question : When a user in GroupB searches for a term like "test" a total of 43 results appear, but only 4 are visible to that user. In some instances, this is causing pagination problems whereby a user must scroll through pages of empty results (showing something like "Found 437 tickets" in the results header) to finally arrive at a page that contains a result that he can see. Has anyone else encountered this problem - have I set the permissions incorrectly - is there a patch - any recommendations? Thanks! Cameron
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