I have tried granting everyone the right to ShowArticle and unprivileged the right. It still does not work. Some of our self service users are privileged users that are auto redirected to SelfService based on not having the right to OwnTicket would that affect Search Article?
Message: 6 Date: Fri, 19 Sep 2008 09:17:56 -0400 From: Kevin Falcone <[EMAIL PROTECTED]> Subject: Re: [rt-users] FW: RTFM 2.4.0 To: RT Users <RT-Users@lists.bestpractical.com> Message-ID: <[EMAIL PROTECTED]> Content-Type: text/plain; charset=US-ASCII; format=flowed; delsp=yes On Sep 16, 2008, at 12:53 PM, Danielle Roberts wrote: > We have RT 3.8.1 with RTFM 2.4.0. All the new features of RTFM > 2.4.0 work, except the Self service article search. We have given > all users the rights to ShowArticle and the article search still > does not work. > Any suggestions How did you grant the permissions? Right now it expects a global RTFM setting of ShowArticle rather than a pared down granting of the permission. -kevin _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
