I've been requested something quite odd: a custom field that behaves like a SERIAL column on a database. The specific request was "a custom field that has no duplicates and it's _always_ kept in sequence".
Initially I suggested using the ticket number instead, but the user states that according to their "process" the numbering must be gapless. They don't mind, and would even appreciate, if the number gets generated automatically. I explained the fact that if there were two users creating a new ticket, the numbering would depend on "who hits submit first" and they're fine with that. Any suggestions on how to approach this? -- Ernesto Hernández-Novich - Linux 2.6.18 i686 - Unix: Live free or die! Geek by nature, Linux by choice, Debian of course. If you can't aptitude it, it isn't useful or doesn't exist. GPG Key Fingerprint = 438C 49A2 A8C7 E7D7 1500 C507 96D6 A3D6 2F4C 85E3 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
