Juan,
If the email is being sent from "within" the RT system AND the queue
the correspondence is coming from has the correct email address, then
that should happen. WE have about 115 queues and they all have a unique
email address/alias. Howver, email that comes to RT from outside RT,
gets whatever it gets. that's just "Email" as far as I know. There might
be a way to interdept email from outside RT and convert it, by why?
Maybe I do not understand your problem. Hope this helps.
Kenn
LBNL
On 9/26/2008 8:51 AM, Juan Mas wrote:
> Im setting up some queues in RT and I need the e-mail address the emails
> come from to be the correct queue email address. For example, the
> Operations email should come in as [EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]>, but now its coming in as "requestor
> email"@domain.com <http://domain.com>. I looked through RT_Config and
> saw this line Set($FriendlyFromLineFormat , "\"#HELPDESK\" <%s>");, but
> Im not sure if that is what needs to be changed. Any help would be
> appreciated. THanks.
>
> Juan
>
>
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