On Fri, Oct 03, 2008 at 05:09:50PM +0100, Filipe José Silva Clemente wrote: > Hi, > > I dont want RT to create new tickets ID if the subject message contains the > expression we used in our old helpdesk response software. > > How can i do this? > > Ignoring the messages with fetchmail? (is this possible?) > By script telling RT to not create an incident to those > messages? (RegEx?) > >
Here I do this on the mta (postfix). If you can't modify it's configuration, then you can make your fetchmail deliver to a local account instead of rt-mailgate, then use procmail to filter and submit only wanted messages to rt-mailgate. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
