Hey, My queustion is the following. I have a queue where the default for the due date is set to 7 days. I have different scrips that set the due date to either 1 or 14 if the subject contains certain key words.
As I understand RT, as soon as a ticket comes in the defaults in the basics will be set and if there are different matching scrips they change the wished values like due date. So what do I have to do to unset the due date? This is the part of the scrip I use to set it to 1 day: my $duedate = RT::Date->new($RT::SystemUser); $duedate->Set(Format=>'unknown', Value=>'1 days'); $self->TicketObj->SetDue($duedate->ISO); Thanks for your help. Violetta -- ________________________________ creating IT solutions Violetta J. Wawryk science + computing ag IT-Service Hagellocher Weg 73 phone +49 7071 9457 282 72070 Tuebingen, Germany fax +49 7071 9457 211 www.science-computing.de -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com