On Thu, 09 Oct 2008 12:06:15 -0400, Alan Cheng <[EMAIL PROTECTED]> wrote:
> Dear RT users, > > I am wondering if there is a way to organize tickets in a queue. For > example, we may have a queue called "system administration". But I > would like to sort tickets and put them into sub-categories like Email, > DNS, DHCP, LDAP, DB. > > Is this possible? Any suggestions or comments are very appreciated. > > Thanks, > > Alan Sure - you can use a queue custom field for this. Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
